Our Promises

We understand you might have reservations about buying diamond jewellery online and it’s important to us that you feel happy and confident about your purchase. That’s why we're always on hand to answer any questions you might have and why we also make you these promises:

We promise...

To give you the best price you can find

We strive to bring you the best prices humanly possible and truly believe you won’t find better value jewellery in the UK.

In the unlikely event that you find the same diamond or piece of jewellery from a reputable high street or online retailer that we can verify is in stock, available to purchase and not a one-off sale price, please let us know and we will not only match the price but will beat it by 2%, up to £75.

Please contact us with the product details and website address or shop details to request a price match.

We promise...

To deliver the diamond you've chosen

We encourage you to spend time choosing the perfect diamond and we believe you should get exactly what you ordered. Sadly, some retailers think nothing of selling you one diamond and delivering another, sometimes substituting a diamond of lesser quality than the one you bought. If we’re not able to provide you with the diamond you chose for any reason, we promise to inform you and help you select another diamond of equivalent or higher quality for the same price.

We promise...

A perfect fit

When you’re ordering a diamond ring, getting the right size can be a worry - especially if you’re buying it as a surprise for someone else. If it doesn't fit perfectly when it arrives, you can return it to us within 30 days to be resized once free of charge. (Please note, however, that this doesn't apply to wedding rings which have to be ordered in the correct size.)

Please click here to find out how to request a free resizer

We promise...

To give you a lifetime warranty on your jewellery

We want you to have complete peace of mind when buying your jewellery from Quality Diamonds, so if you notice any manufacturing defect at any point, we will rectify it, free of charge. Obviously, we don't cover impact damage, wear and tear, theft etc. but we're here to help wherever possible.

We promise...

To give your money back if you’re not happy

We want the first time you lay eyes on your diamond jewellery to be love at first sight. If you’re not 100% head over heels for any reason, you can send it back to us within 60 days for a full refund, no questions asked (excludes bespoke items).

Please click here to find out how to return your order.